Integrative Pet Care
Patient Services Coordinator
Full Time • Chicago
Responsive recruiter
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Free food & snacks
- Free uniforms
- Health insurance
- Paid time off
- Parental leave
- Profit sharing
- Vision insurance
- Wellness resources
IPC is seeking a full time Patient Services Coordinator to join our busy veterinary clinic.
Who we are:
Our Chicago clinic has been providing veterinary rehabilitation to pets in Chicagoland and training veterinary professionals from all over the world for 20 years. We are focused entirely on veterinary rehabilitation and work closely with general and specialty practices throughout Chicagoland to give pets the best quality of life through improved mobility and pain management. Our team currently includes 3 Veterinarians certified in canine rehabilitation & acupuncture; 5 Canine Rehabilitation Therapists certified (or pursuing certification) in canine rehabilitation and canine massage; 5 Therapy Assistants, 3 Patient Services Coordinators; and a Practice Manager. Our 6000 square foot facility holds 2 Underwater Treadmills, 3 therapy lasers, a large therapy gym with custom exercise equipment, a small therapy gym for sensitive patients, shockwave, therapeutic ultrasound, and more.
About the Job:
- Welcome and direct clients in a friendly and helpful way
- Prepare and review documents and medical records accurately and completely
- Educate and advise clients regarding clinic services and protocols
- Facilitate communication between the rehabilitation team and our clients
- Support the rehabilitation team in their administrative needs to ensure the best patient outcomes
- Schedule appointments and track patient treatment plans accurately
- Process invoices and payments accurately
- Update and maintain records and information accurately and appropriately within our Practice Management Software
- Maintain clinic cleanliness, especially in reception and client-accessible areas of the facility
- Assist with other administrative duties and projects as appropriate
Who you are:
· Independently motivated with a passion for learning and professional growth.
· Excellent communicator who works professionally and effectively with pet parents and teammates
· Able to multitask and prioritize effectively
· Seeks out ways to support teammates in all clinic roles.
· Understands the importance of continuously cultivating a positive and supportive team culture.
· Actively works to uphold our core values.
· Wants to build relationships with teammates, clients, and patients to facilitate best outcomes for patient care and quality of life.
What we provide:
· Competitive wage and benefit package that includes health, dental, and vision insurance, FSA/HSA options, flexible Paid Time Off, a quarterly team bonus program, and continuing education opportunities.
· A supportive environment that prioritizes continuing education and ongoing professional development.
· A team of veterinary professionals from a wide variety of backgrounds who each bring a unique and valuable perspective to patient care and clinic culture.
· A consistent weekly schedule that allows you to plan your life and provides excellent work-life balance.
Compensation: $19.00 per hour
Integrative Pet Care has been serving the Chicago area since 2005, celebrating 20+ years providing physical rehabilitation therapy, pain management, and sports medicine for the dogs and cats of Chicago! Our veterinarians, therapists, and assistants receive ongoing education in the field of physical rehabilitation. As a result, we provide our patients with the highest quality of care. The team at IPC develops individualized treatment plans for all their patients to restore mobility. Services include hydrotherapy, therapeutic laser, acupuncture, chiropractic therapy, massage, and so much more. Meet the IPC Team Here!
(if you already have a resume on Indeed)
Or apply here.
Generous Paid Time Off
Paid vacation time, Paid holidays, Paid sick time
Comprehensive Voluntary and Health Benefit Offering
Medical and dental coverage with 50%+ employer contribution.
Growth
We provide environments to practice alongside the best in the industry and grow your knowledge in physical rehabilitation, pain management and sports medicine
Patient Outcome Focused
We promote a culture of putting the patient and client first, allowing you to directly impact patients' outcomes
Support
We offer mentorship programs and professional goal setting support to help you along your career path
Workplace Wellbeing
We encourage a culture of mental and physical wellbeing through communication, team building, and top industry paid time off
Autonomy
We give local autonomy to our teams with the benefit of group support
Financial Security
We offer competitive salaries and benefits within the veterinarian rehabilitation industry